Refund policy

CORNER 93 operates this store and is committed to ensuring complete customer satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a comprehensive return and refund policy in full compliance with United Kingdom consumer rights regulations.

RETURN WINDOW

You have 30 calendar days from the date of delivery to request and post a return. If 30 days have passed since your order was delivered, we cannot offer you a refund or product exchange.

CONDITIONS FOR ELIGIBILITY

To qualify for a return and full refund, all returned items must satisfy the following strict criteria:

  • The product must be unused, unworn, unwashed, and in the exact condition in which it was received.

  • The product must remain in its original packaging with all original brand tags, labels, and protective seals intact.

  • Proof of purchase (such as your store order confirmation or sales receipt) must be provided.

NON-RETURNABLE AND EXEMPT GOODS

For safety, hygiene, and customized production reasons, the following categories of items are strictly non-returnable:

  • Personalized or custom-made products.

  • Personal care, intimate, or hygiene products once opened or unsealed.

  • Products marked explicitly as "Final Sale" or clearance merchandise.

RETURN PROCESS

To initiate a return, please follow these steps:

  1. Submit Return Request: Send an email to info@corner93.shop detailing your order number, the item(s) you wish to return, and the reason for return.

  2. Authorization: Our customer support team will review your request and provide official return instructions upon approval. Returns sent back without prior authorization will not be processed.

  3. Dispatch Package: Pack the item securely in its original packaging and send it to our official return address:

CORNER 93

26 Chester Close

Rochester, ME2 2QX

United Kingdom

RETURN POSTAGE AND FEES

  • Customers are responsible for paying all return shipping costs. Return postage fees are strictly non-refundable.

  • If a refund is issued, the original shipping charges incurred at checkout will be deducted from your total refund amount, unless the return is due to a merchant error or damaged goods.

INSPECTION AND REFUND TIMELINE

Once your return is delivered to our facility, our quality control team will inspect the item to confirm compliance with our return criteria. You will receive an email notification regarding the approval or rejection of your refund.

  • Approved Refunds: Refunds will be processed immediately upon inspection approval. Funds will automatically be credited back to your original payment method within 5 to 10 business days, depending on your financial institution or card issuer.

  • Rejected Items: Items returned in a damaged, worn, washed, or altered state will be rejected and returned to the customer at their expense.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your shipment immediately upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@corner93.shop with your order details and photographic evidence. We will evaluate the issue and arrange a complimentary replacement or full refund.

CONTACT INFORMATION

For questions or inquiries regarding returns and refunds:

  • Store Name: CORNER 93

  • Email: info@corner93.shop

  • Phone: +44 191 548 5778

  • Address: 26 Chester Close, Rochester, ME2 2QX, United Kingdom